Refund policy

RETURN & REFUND POLICY

Last updated: June 26, 2026

As we operate a dropshipping store, we do not maintain a physical return location. Please read this policy carefully before making a purchase.

DAMAGED OR DEFECTIVE ITEMS
If your item arrives damaged, defective, or incorrect, please contact us at shezoic23@yahoo.com.sg within 7 days of delivery with:
- Your order number
- Clear photos of the issue

We will arrange a free replacement or issue store credit at our discretion.

NON-RETURNABLE ITEMS
We do not accept returns for:
- Change of mind or buyer's remorse
- Digital products (downloadable files) once downloaded
- Sale or clearance items
- Opened or used personal care items

DIGITAL PRODUCTS
All digital downloads are final sale. No refunds will be issued once the file has been accessed or downloaded.

EUROPEAN UNION CUSTOMERS
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, provided the item is unused and in its original packaging. Contact us at shezoic23@yahoo.com.sg to initiate.

REFUND PROCESSING
Approved refunds will be issued as store credit within 5–10 business days of approval.

CONTACT US
For any return or refund questions:
Email: shezoic23@yahoo.com.sg